Driver Installation tips: Driver installation can be tricky. It's very important that you do not hook up the cable and phone to the computers USB port until after you've installed the correct software driver from the instructions pages.

Prolific Cable

  1. Hook up cable alone to a USB port on your computer
  2. The Windows New HardwareWizard won't run, you will see a small window pop up in the bottom right hand corner of your screen with the following sequence.
    - Found New Hardware - USB to Serial Controller
    - Found New Hardware - Prolific USB to Serial Controller
    - Found New Hardware - Installed and Ready to Use
  3. At this point, it's finished and successful.
  4. If you do not see the windows in the corner or you see something about it malfunctioning, unplug and reboot the computer.
  5. After the computer is fully booted up, plug into a different USB port.
  6. If you still receive the same message about it malfunctioning, contact us.
  7. The Operating System will not see the phone when connected. This is very important. Many people email me saying the phone isn't detected. When using a prolific cable, the phone is not detected by Windows. You must install a software application to see the phone. Each model phone we provide instructions for has a software installation step in the instructions. If your phone isn't listed, refer to the partially works section.

Straight Through USB Cable

  1. Hook up cable and phone to a USB port on your computer (phone must be on)
  2. TheWindows New Hardware Wizard will start.
  3. If the wizard does not start did it ever start? meaning, if this isn't the first time you've hooked up the cable, the wizard may have ran and installed the driver already. If this is the case, the wizard won't run again.
  4. Normal operation. This is what you should see when installing the drivers.
  5. The first window asks if you want to connect to windows update to search for a driver.
    Choose "no, not at this time" and click Next.


  6. The next Window will show that it's helping to install for a particular device. Depending on the model phone you have, the actual device listed may vary. Choose to Install the software automatically and click Next.


  7. You may receive the following message regarding windows logo testing, ignore and and click "Continue Anyway."


  8. The next screen shows that the wizard has completed. Click Finish.


  9. After you've completed that, depending on the model phone you have, the wizard may start up all over again automatically. This is normal. Just answer each prompt the same as above.The Wizard may run 3 times and install each of the following devices:
  • LGE CDMA Composite USB Device
  • LGE CDMA USB Modem
  • LGE CDMA USB Serial Port

Once the Wizard doesn't run anymore, the drivers have installed successfully.

Click here to contact Customer Support

Choosing the right Com Port in bitpim

  1. Click Edit, Settings

2. See #2 below. Click the Browse button.

Prolific Cable:Choose the prolific com port from the available ports list and click Ok. The actual com port number will vary on each system and will be different plugged into each USB port. If you don't see the prolific com port under available ports refer back to the driver installation section here and make sure you've installed those correctly. Also check the cable troubleshooting section.

Straight through cable: Depending on the model phone you have you may see any of a few things here. I am using a VX8100 as an example. You'll see it shows my phone both as an LGE CDMA USB Serial Port (COM9) and also as LGE CDMA USB MODEM. In the case of the VX8100, the Serial Port is the one that needs to be selected. Bitpim won't work if I choose the modem. If you are using a different model and they both show below, you most likely need to choose the Serial Port. If that port doesn't show up, select the modem. If you remember back to the driver installation... this is why the wizard run multiple times. It actually installs the phone as 3 different devices. If you don't see the phone as a com port or modem under available ports refer back to the driver installation section here and make sure you've installed those correctly. Also check the cable troubleshooting section.